Customer Support

Product Manuals

Select your product and click download. If you don’t see the what you are looking for, email us with your model/serial number/date code.

Go

Warranty Registration

The date code is located to the right of the Serial Number (example: PRO-575-25164-9PM)

Frequenty Asked Questions

When the NoTouch steamhead is closed, is pressure built up within the steam generator?
No. Although the NoTouch steamhead looks completely closed, it is not. For safety, the NoTouch steamhead is designed to "look" completely closed. It is actually open to the atmosphere.
Why didn't I get a housing with my No-Touch Steamhead or Control Package with No-Touch Steamhead?
The NoTouch steamhead housing is shipped with the steam generator, so it can be installed when the generator is installed.
Where can my ThermaSol SteamShower generator be located?
We recommend a minimum 6" clearance around the generator. The generator must be upright, accessible and on a level surface with all connections on top. Access panel must be unobstructed and allow for easy access

WARNING: ThermaSol steam bath generators are for indoor use only. They should never be located outside the home.
Where should the SteamShower Control be mounted?

The Temp-Touch & Signature Series Controls must be located inside the shower area and can be positioned 4 to 6 feet from the floor. Make sure to mount the control at the furthest possible point away from the steamhead.

Where should the Steamhead be located on the shower wall?

The Steamhead should be mounted at least 12" from the floor or bathtub and 6" from any corner. The steamhead is to be mounted as far as possible from typical bathing position (seated or standing) and as far as possible while maintaining a 60" control height.

 

WARNING: STEAM IS HOT! DO NOT TOUCH OR GO NEAR THE STEAMHEAD FROM THE TIME THE UNIT IS "ON", UP TO ONE HOUR AFTER IT HAS SHUT OFF. SEVERE BURN WILL OCCUR IF YOU COME IN CONTACT WITH THE STEAMHEAD OR STEAM EMITTING FROM THE STEAMHEAD.

What is the warranty on my AF & SteamShower Classic generator?

ThermaSol's Lifetime Warranty is an industry first! Simply send the unit to the factory and we will repair the failure. ThermaSol also offers a two year in-home warranty from the date your generator was purchased, that applies to all parts found to have a material defect and labor required to replace or repair those parts only. (This applies to generators build post January 2001)


 

Do I need to use a water filtration system with my ThermaSol steam generator?
It is not necessary to use one, but your local water conditions may dictate the use of such a system. Check with your plumbing installer for more information.)
How long has ThermaSol been in business?
ThermaSol began building steam generators in 1958. We are the "Original" steam bath manufacturer and though others have tried to imitate us, truly we are the first and continue to be the very best.
What is Aromatherapy?
Aroma Therapy is the use of fragrant oils extracted from herbs, flowers, fruits and trees to promote relaxation or invigoration. Aroma Therapy may also have different therapeutic benefits including opening respiratory passages, reducing anxiety, stress and fatigue and relieving headaches just to name a few. ThermaSol allows you to choose from several different Essential and Precious Aroma Oils to elevate your bathing experience to another level of total relaxation. *Consult your physician before using aromatherapy oils as the may be hazardous to your health.
Where do I put the ThermaSol Aromatherapy Oil and how much should I use?
You can apply a few drops of the aroma oil directly onto the Aroma Therapy NoTouch Steamhead reservoir just BEFORE you begin to operate the unit. In the "well" or "indentation" at the top of the steamhead for the "old style" and version-1 of the NoTouch steamhead. For version-2 of the NoTouch steamhead the oils are placed onto the "S's" cut into the steamhead. They then travel downward and drip into a hidden "integral" aroma therapy well inside the steamhead.

WARNING: NEVER ATTEMPT TO FILL AROMA RESERVOIR ON THE STEAMHEAD WHEN UNIT IS IN THE ON POSITION. SEVERE BURNS WILL OCCUR.

WARNING: PLEASE CONSULT YOUR PHYSICIAN BEFORE USING. IF YOU ARE PREGNANT, ELDERLY, HAVE HIGH BLOOD PRESSURE, DIABETES, SUFFERING FROM HEART DISEASE, INTOXICATED, OR NOT IN GOOD HEALTH, DO NOT USE THIS STEAM BATH.
Do you sell commercial steam generators?
Yes! ThermaSol's PowerPak Series of steam generators is specifically designed to meet the demanding applications of health clubs, resorts and hotels.

ThermaSol also offers our Commercial Day Spa, which will allow you to distribute steam independently or simultaneously from 1 to 4 rooms
What finishes are available for the Controls and NoTouch Aromatherapy Steamhead?
The Signature Series and Temp-Touch Plus Controls as well as the NoTouch Aroma Therapy Steamhead are available in 14 different finishes:
Package Finishes:
PC = Polished Chrome
SC = Satin Chrome
PB = Polished Brass
SB = Satin Brass
AB = Antique Brass
COP = Polished Copper
ACOP = Antique Copper
PN = Polished Nickel
SN = Satin Nickel
BN = Black Nickel
AN = Antique Nickel
PG = Polished Gold
ORB = Oil Rubbed Bronze
WHT = White
I would like to place an order. Who do I call?
Eastern Sales Office
800-631-1601

Western Sales Office
800-776-0711

Or, click here for the Dealer Locator and enter your zip code to find a location near you.
What is the PowerFlush inner tank cleaning system?
The PowerFlush inner tank cleaning system cleanses the inner tank with high-pressurewater. It is NOT an ineffective passive gravity drain, but actually flushes the inner tank of harsh minerals and sediment that cause calcification.
How often should I use PowerFlush?
• Your steam generator is set to lockout for maintenance every 1000 minutes of steam use.
• We recommend running a Powerflush at least once every 2 to 3 months. Refer to your installation guide to activate the Powerflush in between pre-set intervals.
How do I PowerFlush my SteamShower Generator?
• Your system will lockout for maintenance every 1000 minutes of steam use. (3 warning sessions will occur)
• Powerflush will display on the screen, hit "Enter" - this will bring up the word "No". Using the "Up" arrow, scroll until "Yes" is displayed and then press "Select".
• Exit the shower and close the door until the Powerflush has completed.

Service Locator

Please use the form below to find the nearest service provider.

Call Us Toll Free

ThermaSol operators are available to answer all of your product and service related questions. Please dial our toll-free number or send an email by following the link below.

6:00am - 5:00pm PT Mon - Thurs
7:00am - 12:00pm PT Fri

800.776.0711

Email Us >

Brochures

Brochures are available for ThermaSol residential, as well as commercial, steam systems and related products. For more information please see our brochures page.